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www.attinterwers.com/en/ > About us > Customer Service Department

About us

The Customers of ATT INTERWERS Polish Technical Translations Agency are always assisted in understanding particular translation issues and finding appropriate solutions

The basic rule of the Customer Service Department of ATT INTERWERS Polish Technical Translations Agency is becoming familiar with the Customers’ needs and fulfilling their requirements as well as analysing particular situations and cooperating with a Customer to find the best solutions.

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Handling of translation services is a complex process which is mainly controlled by a human. At ATT INTERWERS Polish Technical Translations Agency we combine Customer care with quality of services. Processing of orders is based on simple, precisely defined terms and procedures. Our price list for translation and DTP services is clearly drawn-up and we concentrate on finding the needs and requirements of our business Partners – those are our most important standards.

On the basis of the documents or a sample sent to ATT INTERWERS Polish Technical Translations Agency, we prepare an initial estimate of the translation and propose a deadline depending on the Customer’s needs. The price estimate is done free of charge immediately upon receiving documents. In case the Customer accepts the terms offered by ATT INTERWERS Polish Technical Translations Agency, the Customer Service Department prepares an order form which is then sent via e-mail to the Ordering Party. The order form is signed by the Customer and sent back to our office via e-mail of fax and constitutes a confirmation of the terms and conditions of a particular translation project. The translated document is delivered to the Customer via e-mail on the agreed completion date.

The employee of the ATT INTERWERS Polish Technical Translations Agency Customer Service Department will be pleased to answer any enquiries and explain any doubts arising during order processing.
In some situations the documents require a detailed explanation of the Customer with regards to the translation into one or more languages or DTP. In such case we can arrange for a meeting with the Customer at their office for a detailed discussion.

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